FAQ

OPENING AN ACCOUNT & ORDERING DIRECT AS A SHOP:

If you own a shop and would like to inquire about opening an account and ordering direct, please email us here.

T-SHIRT SIZING:

All short sleeve tees are 4.3 oz, pre-shrunk, 100% combed, ringspun cotton.
Please consider potential for shrinking when choosing the proper size:

Measurements for t-shirts are as follows:

Small: chest: 18", length: 27"
Medium: chest: 20", length: 28"
Large: chest: 22, length: 29"
X-Large: chest: 24", length: 30"
XX-Large: chest: 26", length: 32"

EXCHANGES AND RETURNS:

Darkroom strives for you to be fully satisfied with your purchase. If, for any reason, you decide you would like to return an item, we accept returns in unworn, new condition for refund or exchange. Orders have 30 days from the date of purchase to return items for exchange or refund. All products must be returned with the original, undamaged condition with a shipping box marked with the RMA#. 
Please note: Return shipping fees are the customer's responsibility.

INTERNATIONAL SHIPMENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AND ARE CONSIDERED FINAL SALE.

Sale items are eligible for exchange only within 15 days from date of purchase and are not eligible for refund. 

Darkroom offers Free Ground shipping to you on your first exchange items for orders within the Continental US. For exchanges outside of the Continental US, standard shipping charges will apply.

Refunds will be made to the original form of payment. Darkroom does not refund shipping charges. Refused shipments are subject to all applicable shipping charges. 

Physical Retail Store and Other Online Retail Purchases unfortunately cannot be accepted for exchanges or refunds from this site. Please return those items to the retail stores where the purchase originated. 
 

TO RETURN YOUR PURCHASE FOR EXCHANGE OR REFUND:

To request a Return Merchandise Authorization Number (RMA#) please call us at +1.619.252.3387 Monday - Friday 9:00AM to 4:00PM Pacific Standard Time, or email us at drkrminc@gmail.com with your order number and desired item to return. We will then email your personal RMA# along with your return instructions.

Darkroom unfortunately cannot accept returns with out an accompanying RMA#.

Upon receipt of your returned merchandise, we will proceed with your exchange or refund. Please allow 3-5 days to process your exchange or refund. Exchange requests greater than the original purchase will be charged (to the original form of payment) for the difference in price. For PayPal orders greater than the original purchase, Darkroom will send an invoice for the difference in price. Exchange orders less than the original purchase will be refunded the difference in price to the original form of payment.

Please Note: When shipping items back to Darkroom, customers should choose a shipping service that offers tracking and insure the item for full value. Darkroom is not responsible for damaged or lost shipments.